Support

Basic support is available for customers with a valid maintenance agreement in place or during the first 30 day evaluation period for new users.

Support Email: support@devfarm.com
Support Phone: 314.590.5800

Email Support

Email support is available for any customers with a valid maintenance agreement or for any new user during their initial 30 day evaluation period. Our support staff monitors emails regularly throughout the day and during off business hours.

It is recommended that your initial email to support include:

• Your contact information
• Description of problem
• Product version
• License key(s) installed
• Operating System information
  • Version
  • Service Pack
  • .NET version

Phone Support

Phone support is available from Monday – Friday from 8:00 am to 4:00 pm CST. Phone support is most effective for quick questions about the product. If you suspect that your problem will require any level of research or troubleshooting on the part of our support staff, we highly recommend using the Email Support option.

Covered Topics

Product support covers issues with PowerWF only. Support does not cover issues that would be considered consulting by our support staff. Covered topics include:

• Installation support.
• Import of PowerShell Modules
• General product functionality questions/issues
• Errors/Issues with documentation or tutorials

Other questions/issues are at the discretion of the support manager.